Cloud queue management

Let customers wait anywhere. Call them on WhatsApp.

Flexiqueue runs your queue in the cloud. Customers join at a kiosk, get live updates on the app they already use, and can move back or leave with a tap. Staff call them to the right counter.

  • Cloud based
  • WhatsApp, Messenger & SMS
  • Lots of controls
Start your free trial See how it works

Sign in with Google or Facebook. Nothing to install.

0
apps for customers to install
3
ways to get updates
5
portals, one live queue
10
versions of every message
One queue, three channels

Updates on the app your customers already use

Customers pick how they hear from you when they join. Whatever they choose, the queue is the same.

WhatsApp

Customers join with their WhatsApp number and get every update there. They can reply to check their place, move back or leave.

Facebook Messenger

Customers scan a code at the kiosk and the chat opens in Messenger. No phone number needed.

Free
You're in! Token 27.
Where am I?
You're #2. Nearly there.

SMS

Works on any phone. Customers enter their mobile number and get a text when they join, and as the queue moves if you turn that on.

Token 31: you're in the queue. 4 people ahead.
You're next! Please come to the front.
It's your turn. Please go to Counter 1.

Walk-ins without a phone? Staff add them to the same queue by name.

How it works

From check-in to "your turn" in four steps

Join the queue
How would you like to get updates about your turn?
Text message
WhatsApp
Messenger
Your token
27
You're #4 in line
We'll message you as the queue moves.
Not ready yet?
Swap places with the customer behind you.
27
28
Move back Where am I? Leave
Now serving
27Counter 2
"Token 27, please go to Counter 2."
Lots of controls

Your queue, your rules

Turn features on and off in Queue settings. Changes reach every portal straight away.

Let customers move back
Let customers leave
Check their place in line
Assign customers to staff
Text on every change
Serve from one screen
Voice announcements
Drag to reorder the queue

Also: queue length, the "almost up" zone, pause and unpause, live stats, customer history, which check-in channels show, kiosk wording, counter names and your logo on the display.

"It's your turn" message Picked at random
Token {token}, it's your turn! Please go to {operator}.
Good news, token {token}: you're up. {operator} is ready for you.
We're ready when you are, token {token}. See {operator}.
Your wait is over! Token {token}, please head to {operator}.

Write up to 10 versions of each message. Flexiqueue picks one each time, so regulars don't get the same text every visit.

Cloud based

One live queue, on every device

The Queue Manager, operator portal, kiosk, display screen and your customers' phones all show the same queue, and update the moment anything changes. Open them in a browser on any laptop, tablet or TV. No servers, no installs.

Flexiqueue cloud
Queue ManagerRun the day: call, assign, reorder
Operator portalEach staff member serves from their own device
Check-in kioskCustomers join on your tablet
Token displayShows and reads out who's next. Add copies for more rooms
Customers' phonesWhatsApp, Messenger or SMS
Queue ManagerRun the day: call, assign, reorder
Operator portalStaff serve from their own device
Check-in kioskCustomers join on your tablet
Token displayShows and reads out who's next. Add copies for more rooms
Real-time

Every portal and every customer sees the change within seconds.

Any device

It runs in the browser on laptops, tablets, phones and smart TVs.

PIN protected

Settings and each operator's workspace are locked behind a PIN.

Plans

Start free, upgrade when you're busy

Free trial

Get started

Everything you need to run a queue.

  • Queue Manager, operator portal and check-in kiosk
  • Free Messenger check-in and updates
  • One token display screen with a chime
  • Custom messages and kiosk wording
  • Live stats and customer history
Start your free trial

For busy locations

Everything in the trial, plus:

  • More operators
  • Up to 10 copies of the token display, e.g. one in each waiting area
  • Voice announcements on the display
  • Your logo on the display screen
  • WhatsApp and SMS with pay-as-you-go credits
Choose Professional
FAQ

Questions, answered

No. They get updates on WhatsApp, Facebook Messenger or SMS, which they already have. Walk-ins without a phone can be added by staff.
Any device with a web browser. Most businesses use a laptop for the Queue Manager, a tablet as the check-in kiosk and a TV for the token display. Staff can use their own phones or tablets for the operator portal.
Messenger is free. WhatsApp and SMS use credits that you top up in your account. If your credits run low, the kiosk hides those options until you top up, so customers can still join with Messenger.
Yes, if you allow it. Customers can move back by swapping with the person behind them, check their place, or leave the queue. Each option can be turned on or off in Queue settings.
Yes. Every customer message can be reworded, with up to 10 versions picked at random. You can also change the kiosk's heading, the counter names and what the display screen says aloud.
Sign in with your Google or Facebook account. Flexiqueue sets up your free trial and walks you through creating your queue.

Ready to get rid of the waiting room?

Set up your queue in minutes. Nothing to install.

Start your free trial